Letter of complain for a travel agency

After successfully using your agency for number of times, I recently experienced a terrible problem. I am writing to get a compensation for a big mistake for which I believe your travel agency is responsible.
On December 1, 2006, I used Smile Travel Agency to book my holiday trip to Australia. Your agent, Tom Karbone, made all of the arrangements and bookings for us. He booked my friend and me on the Quantas Airlines flight to Sydney on December 19, which was scheduled to arrive at 15 pm on the morning of December 20. Our timely arrival was essential, as we planned to participate in the excursion which began on the afternoon of December 20.
However, when we arrived at London Airport, we found out that our tickets had not been booked and the airline had overbooked the flight. Sadly, we were unable to get seats on the plane, which was the...

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