Letter of complain about the computer mouse

I am writting to you to complain about the computer mouse which I bought from you last week.
I am certain taht this computer mouse is extremely bad made. However I first time used the mouse it did not work. When I moved the mouse from left to right or up and down th epointer on the screen did not moved. Also the left button did not work. This little device is very important to me. I cannot work with my computer without it.
Moreover, when I took the mouse back to the shop the assistant was very unpleasant and refused to change it.
I have the receipt and the guarantee. So I would like you to refund my money as soon as it is possible. Unless you do not do this, I will take a legal action.
I look forward to hearing from you.
Yours faithfully
Your name and surname
Your...

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